3

Preparing for interviews

Suggested time

Half a day.

What SKIP will bring

A skilled facilitator, workshop content, funding for any expenses.

What you’ll need to bring

Coordination of venue, people who are going to do the interviews, food.

Useful tools and links

Brenee Brown’s the difference between empathy and sympathy.

Why is it important?

Interviews with parents are at the heart of the design process. These help build a picture of what life is like for parents, what makes it hard and what is happening when things are going well. This creates an understanding of the challenges they face and guides the development of solutions and support. 

Whanau design interviews don’t ask people what they want, or what services they’d like, they use empathy to connect with and listen deeply. 

How we go about it

SKIP works with the community group to develop an approach that fits with the intent of the project. This could include parents being coached to interview other parents, people who speak the language of parents interviewing with translators or community people doing the interviews.

SKIP runs a small empathy workshop for the interviewers, helping people to understand the importance of establishing trust, asking questions that help explore parents experiences and listening carefully. Issues such as consent and confidentiality are also discussed.

The workshop also develops a series of guiding questions that are used during the interviews and works out how to get parents to take part. Support for the interviewers is also set in place.

Useful tools and links

Brenee Brown’s the difference between empathy and sympathy.

For example...

SKIP had feedback that young parents weren’t reading the SKIP pamphlets. Instead of coming up with our own solution, we worked with teen parents in Auckland who were coached to interview each other.

The SIKH community in Auckland set a up interviews where community people were coached to do the interviews. Some of the parents didn’t speak English, so translators were used to help during the interviewing process.

Bean person illustration